Returns & Exchanges

At Diamond Cross Ranch, we stand by the quality of our craftsmanship and want you to be completely satisfied with your purchase. If your items aren't the perfect fit for your western lifestyle, we offer returns and exchanges within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags remain attached and the products are in unworn, original condition.

• 3.
  Attach the Label

  Print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier location and keep your tracking receipt; we will process your refund or exchange once the inspection is complete.